Reservation Deposit & Cancellation Policy
Reservation Deposit

A $300 deposit is required to hold and confirm your reservation.

Reservations are not guaranteed until the deposit is received.

Cancellation Policy

45 days or more prior to check-in:

100% refund, including the $300 deposit.

44 to 8 days prior to check-in:

50% refund of all payments made.

7 days or fewer prior to check-in:

No refunds.

Weather, Travel, & Hurricane Policy

Cancellations due to hurricanes, severe weather, airline disruptions, ferry interruptions, or other travel issues will be reviewed on a case-by-case basis. Refunds under these circumstances are not automatic.

Guests are strongly encouraged to purchase travel insurance.

How to Cancel

Cancellations must be submitted by:

📞 Call or Text: 972-825-3746

📧 Email: amie@twotickets.vi

The effective cancellation date is when notice is received.

Refund Processing

Refunds are issued to the original payment method.

Refunds are typically processed within 3 days of eligibility.

Banks or card issuers may take additional time to post funds.

The $300 deposit is refunded within 3 days after checkout, provided there is no damage or policy violation.

Occupancy

No unregistered persons are permitted on the Property at any time.

All occupants must comply with this Agreement.

Minimum of one guest must be over the age of 25.

No children under the age of 13.

Condition and Use of Property

The Property is provided in “as is” condition.

Rental Agent will make best efforts to ensure all amenities (internet, electricity, pool access, grills, etc.) are operational but cannot guarantee uninterrupted service and is not liable for temporary outages. Any issues reported will be addressed as quickly as possible.

Guest acknowledges that amenities such as pools, grills, decks, spas, fireplaces, and similar features may be potentially dangerous if improperly used. All use is at the Guest’s own risk.

Guest agrees to:

Use the Property for residential purposes only

Keep the Property clean and sanitary

Avoid loud noise or disturbances

Comply with all laws, ordinances, and association rules

Refrain from immoral, offensive, or unlawful activities

Default

Failure to comply with this Agreement constitutes default. In such cases:

Guest must vacate the Property immediately

No refund will be issued

The prevailing party in any legal action is entitled to reimbursement of all costs and legal fees

Assignment or Sublease

Guest may not assign, sublease, or allow use of the Property by anyone not listed on the reservation or exceeding the permitted occupancy.

Risk of Loss & Indemnification

Guest assumes all risk for personal property brought onto the Property. Rental Agent is not responsible for theft, damage, or loss.

Guest agrees to indemnify and hold harmless Rental Agent, owners, employees, agents, and contractors from any claims, damages, liabilities, injuries, or losses arising from Guest’s stay or use of the Property.

Release

Guest waives all claims against Rental Agent and Property owner for injuries or death occurring on or near the Property, including use of amenities or common areas, and agrees all use is at Guest’s own risk.

Entry and Inspection

Rental Agent may enter the Property at reasonable times with notice for inspection or showings. In emergencies or imminent danger situations, entry may occur without notice.

Unavailability of Property

If the Property becomes unavailable due to circumstances beyond Rental Agent’s control:

Rental Agent will make good-faith efforts to provide a comparable or better replacement property

If no replacement is available, all payments will be refunded in full

Upon refund, this Agreement is terminated with no further liability

Jeep Use Rules (For Cottage Guests)

Use of the Jeep is a privilege and subject to the following rules:

Authorized Drivers

Only registered guests 25 or older may drive. No Unregistered guests riding in the Jeep.

No loaning the Jeep to unapproved drivers.

Passenger Safety

Seatbelts required at all times.

No riding in cargo areas.

Cleanliness

No sand, wet towels, or beach gear on seats.

Shake out and rinse sandy items before loading.

No smoking.

No food spills.

Remove all trash at checkout.

Use the shop vac to remove sand if needed.

Fuel

Return the Jeep with the same fuel level as at pickup.

Vehicle Care

No off-roading, beach driving, mudding, or aggressive driving.

Stay on paved roads when possible and use good judgment.

Parking & Security

Lock the Jeep at all times.

Do not leave valuables visible.

Park legally and safely.

Driving Rules

Drive on the left.

Zero tolerance for driving under the influence.

Drive cautiously on steep and narrow roads.

Incidents

Report warning lights, damage, flat tires, or issues immediately.

Do not attempt repairs without contacting us first.

Tickets & Fees

Guest is responsible for all tickets, towing, or fines incurred.

Return Checklist

✅ Fuel level matches pickup

✅ Trash removed

✅ No sand inside

✅ Keys returned

Lost Key Charge - $300
Sand/Trash in Jeep - $100
Low Fuel Return - $50
Damage Jeep - 100% of repairs or insurance deductible.

General Provisions

This Agreement represents the entire agreement between the parties and supersedes all prior discussions. Any amendments must be in writing and signed by both parties.

This Agreement shall be governed by the laws of the US Virgin Islands
If any provision is found invalid, the remainder remains enforceable. Digital signatures are considered valid and binding