Cancellation Policy

Reservation & Cancellation Policy

Two Tickets To Paradise Cottage – St. Thomas, USVI

We understand that plans can change. Our reservation and cancellation policy is designed to be fair to both our guests and our small, owner-operated vacation rental.

Reservation Deposit

  • A $300 deposit is required to hold and confirm your reservation.

  • Reservations are not guaranteed until the deposit is received.

Cancellation Policy

✅ Full Refund

  • Cancellations made 45 days or more prior to check-in

    • Receive a 100% refund, including the $300 deposit.

⚠️ Partial Refund

  • Cancellations made 44 to 8 days prior to check-in

    • Receive a 50% refund of all payments made.

❌ No Refund

  • Cancellations made 7 days or fewer prior to check-in

    • No refunds will be issued.

Weather, Travel, & Hurricane Policy

We understand that travel to an island destination can occasionally be affected by circumstances beyond your control.

  • Hurricanes, severe weather events, airline disruptions, or ferry interruptions will be reviewed on a case-by-case basis.

  • Any refund or credit under these circumstances is not automatic and will be evaluated individually based on timing, severity, and official travel advisories.

We strongly recommend purchasing travel insurance to protect against unexpected disruptions.

How to Cancel

Cancellation notifications must be received by one of the following methods:

The cancellation date is based on when we receive your notice.

Refund Processing

  • Refunds are issued using the same payment method used for the original booking.

  • Refunds are typically processed within 3 days of eligibility.

  • Banks and credit card providers may take additional time to post funds.

Deposit Refund Timing

  • The $300 deposit is refunded within 3 days after checkout, provided there are no damages or policy violations.

Early Departure & No-Shows

  • No refunds are provided for early departures or no-shows.

  • Weather, personal emergencies, or travel delays after check-in do not qualify for refunds.

Property Use & Conduct

Refunds may be withheld if:

  • House rules are violated

  • Unauthorized guests are present

  • Damage occurs beyond normal wear and tear

  • Smoking policies are violated

Final Notes

By confirming your reservation, you acknowledge and agree to this cancellation policy.

If you have questions prior to booking, we’re always happy to help—just reach out.